Examination Terms and Conditions
Please read before signing in
Please read before signing in
This summary is for guidance only. The full terms below are what you are agreeing to.
These terms govern your use of the Counselling and Psychology Board's online examination system and your conduct during a Board examination taken through it. They are between you and the Counselling and Psychology Board ("the Board"). By accepting them you agree to be bound by them, and a record of your acceptance — the version, the date and time, and the internet address you accepted from — is kept by the Board.
Registration is open to candidates the Board recognises as eligible for the examination concerned. Every application is reviewed by Board staff before access is granted; approval is not automatic and is at the Board's discretion.
The details you provide at registration — your name, your index number / certificate number, your national identification number, your institution, your academic level, your email address and your telephone number — must be true, complete, and match your official documents. Registering with details that are not your own, or sitting an examination on another person's behalf, is examination misconduct and may also be a criminal offence.
If Board staff find an error in your application they may return it to you for correction rather than reject it. You will be told exactly which details to change and given the opportunity to resubmit.
You sign in with your index number / certificate number. Your password the first time is your national identification number, and you must replace it with a password of your own immediately; the system will require this before you can go any further.
Your account is personal to you. Do not share your password with anyone, including friends, relatives, colleagues, an institution, or anyone claiming to be from the Board — Board staff will never ask you for it. You are responsible for everything done using your account. If you believe someone else has your password, change it immediately and tell the Board at examination@cpboard.co.ke.
You must upload a clear, recent passport-style photograph of yourself. During the examination the invigilating officer sees that photograph beside your live video and uses it to confirm that the person sitting is the person who registered. You may be asked to show your national identification document to the camera.
If the officer records that the person on camera does not appear to match the photograph, your examination is not stopped automatically. The observation is recorded, you may be asked to confirm your identity, and any decision is taken by a person and is open to appeal.
Board examinations taken through this system are invigilated by live video and audio. To sit an examination you must:
By accepting these terms you consent to the Board capturing, transmitting and monitoring live video and audio of you for the duration of each examination, for the purpose of invigilating that examination and investigating any concern arising from it. The feed is visible to the examination officer assigned to you and to authorised Board administrators. It is not public, and it is not shared with your institution, your employer or any other candidate.
If you are unwilling to be monitored in this way, you should not sit an examination through this system; contact the Board to ask what alternatives, if any, are available to you.
While an examination is in progress you must not:
The system records when a candidate leaves the examination page and warns you on screen when it does. A brief interruption is not treated as misconduct — a notification appearing or a dropped connection can take focus through no fault of yours — but a pattern is raised with your officer for a human to judge.
Every question, option and instruction in a Board examination is the Board's confidential property. You are given access to it for the sole purpose of sitting the examination.
You must not copy, transcribe, photograph, screenshot, screen-record, print, publish, share or otherwise reproduce any part of an examination, during it or at any time afterwards, whether or not you gain anything by doing so and whether or not you pass. This applies equally to describing questions from memory to another candidate.
Copying, cutting, pasting, the right-click menu and printing are disabled on the examination page, and attempts are recorded and shown to your invigilating officer. Every page of your paper also carries a faint watermark of your name and index number / certificate number, so any image or recording of it identifies the candidate it came from. Reproducing examination material is serious misconduct and the Board may take action beyond the examination itself.
You are responsible for your own computer, camera, microphone, power and internet connection. Test them in advance — the Board provides a mock examination for exactly this purpose, and you may sit it as many times as you wish.
Your answers are saved as you select them, so a disconnection does not lose the work you have already done: sign in again and you return to the same paper. The clock does not stop while you are disconnected. Time lost to a problem at your end is time lost from your examination.
Each examination has a fixed duration and a fixed closing time set by the Board. Your deadline is whichever comes first: the duration from when you started, or the closing time of the sitting. Starting late therefore gives you less time, and the dashboard tells you how much time you would actually get before you begin.
When your time expires your examination is submitted automatically. Every answer you have given up to that moment is kept and marked — nothing is discarded because you did not press Submit.
All candidates in a sitting answer the same questions. The order of the questions, and the order of the options within each question, is arranged differently for each candidate. Papers are marked by the system against the Board's answer key.
Results are released by the Board, not automatically on submission. You will be notified when your result is available and must sign in to see it; for your own protection, the Board does not put your score or outcome in an email or a message.
A candidate who does not pass may retake the examination on the dates the Board sets, up to the maximum number of attempts the Board allows. Later attempts require the Board's review and approval before you may sit. Each attempt draws a fresh paper.
If you believe your result or the conduct of your examination was wrong, you may lodge an appeal through the system within the period the Board publishes. You must give your reasons. An appeal is considered by Board staff, the decision and its reasons are recorded, and you are told the outcome. A recorded decision is final within the system.
Where misconduct is suspected, the observation is recorded and reviewed by a person. No examination is cancelled automatically by this system. An invigilating officer may stop an examination in progress, and must record the reason for doing so.
Where misconduct is found, the Board may void the affected examination, refuse to release a result, restrict or refuse future attempts, and take any further action available to it under its regulations. You will be told what is alleged and given the opportunity to respond before a final decision is taken.
The Board is the data controller for the information held in this system. It is processed in accordance with the Data Protection Act 2019.
What is held: the details you gave at registration; your passport photograph and any certificate you attached; your examination sessions, answers, results and appeals; records of when you signed in and from where, including your internet address and the approximate location derived from it; your examination video and audio while an examination is in progress; and the record of your acceptance of these terms.
Why: to register you, to confirm your identity, to invigilate and mark your examination, to investigate concerns about examination integrity, to maintain the Board's records, and to meet the Board's legal and regulatory obligations.
Who sees it: authorised Board staff, according to their role. Examination officers see the candidates assigned to them. Access to candidate records and reports is recorded in the Board's audit trail.
An honest note on location: the approximate location shown against an internet address is an estimate and is frequently wrong about the city — mobile networks in particular place people at their carrier's gateway. The Board treats it as a prompt to look more closely, never as evidence on its own.
How long: examination records are kept for the period set by the Board's records-retention policy. Sign-in and access records are pruned on a schedule. Video is retained only as long as the Board's monitoring arrangements require.
Your rights: you may ask the Board for a copy of the personal data it holds about you, ask for inaccurate data to be corrected, and object to or ask for the restriction of certain processing. Some data cannot be deleted on request while the Board is required to keep it as an examination record. Write to examination@cpboard.co.ke. You may also complain to the Office of the Data Protection Commissioner.
The Board will take reasonable care to keep the system available during examinations but does not guarantee uninterrupted service. Where a fault at the Board's end affects an examination, the Board will decide what remedy is appropriate — which may include extending a sitting, or offering a further attempt at no cost to the attempt limit.
The Board may update these terms. When it does, the version number changes and you will be asked to read and accept the new version the next time you sign in. Continuing to use the system after accepting the new version means you are bound by it. Your acceptance of an earlier version remains on record.
These terms are governed by the laws of the Republic of Kenya, and the courts of Kenya have jurisdiction over any dispute arising from them.
Counselling and Psychology Board — Examinations.
Email: examination@cpboard.co.ke
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